{"id":7317,"date":"2025-05-20T01:33:18","date_gmt":"2025-05-19T17:33:18","guid":{"rendered":"https:\/\/www.drobot.com.tw\/?page_id=7317"},"modified":"2025-05-20T23:34:32","modified_gmt":"2025-05-20T15:34:32","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.drobot.com.tw\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"

[vc_row css=”.vc_custom_1433701441308{margin-bottom: 5px !important;}”][vc_column][vc_btn title=”If you do not find similar questions you want to know, please leave a message to us on the \u201cCONTACT\u201d page.” style=”outline” shape=”round” color=”danger” size=”sm” align=”center” css=”” button_block=”true” link=”url:https%3A%2F%2Fwww.drobot.com.tw%2Fcontact%2F”][vc_toggle title=”Why need Fly Stocks Services?” open=”true” css=””]DroBot takes care of your flies. Free your hand and time. Let the flies healthily when you need them.<\/span>[\/vc_toggle][vc_toggle title=”How DroBot ensures our flies grow well?” css=””]To keep your stocks healthily, our transfer machine has advanced growth monitor and contamination-proof system.<\/span><\/p>\n

\n
<\/div>\n<\/div>\n

[\/vc_toggle][vc_text_separator title=”General questions” css=”.vc_custom_1747711586405{margin-top: 30px !important;margin-bottom: 30px !important;}”][vc_toggle title=”How to purchase the DroBot machines?” open=”true” css=””]Please fill an inquiry of the product which you are interested. The DroBot specialist will contact you within 24 hours.<\/span><\/p>\n

[\/vc_toggle][vc_toggle title=”How to order EZ-Collect vials or tray?” css=””]Please contact with DroBot. We will help you to finish the purchase. You will receive the order products three months after purchase.<\/span>[\/vc_toggle][vc_toggle title=”How to request the Fly Stocks services?” css=””]The DroBot specialist will contact you for arrangements within 24 hours.<\/span>[\/vc_toggle][vc_toggle title=”The DroBot specialist will contact you for arrangements within 24 hours.” css=””]The DroBot specialist will contact you for arrangements within 24 hours.You can order your own stocks by Email\/Line\/+886929105777, DroBot will ship the stocks in a week.<\/span><\/p>\n

[\/vc_toggle][vc_text_separator title=”About Device” css=”.vc_custom_1747711608744{margin-top: 30px !important;margin-bottom: 30px !important;}”][vc_toggle title=”All types of auto-transfer machines have one year warranty.” open=”true” css=””]If your equipment has issues, please contact DroBot by phone (+886929105777) or email (service@DroBot.com.tw). We will provide technical support. Our professional technician can assist you to confirm the situation of machine by video call or phone. If the equipment needs further repair, we will:<\/span>
\n1.Send the replaced components.<\/span>
\n2.Arrange the Senior Technician to repair the equipment.<\/span>
\nThe repair period is around 5-7 working days dependent on the situation.<\/span>
\nNew components have a new 6 month-warranty or following the equipment warranty.<\/span>[\/vc_toggle][vc_toggle title=”The repair of out-of-warranty products.” css=””]If your products are out-of-warranty and occur some problems, we keep our assisting services for you. Please contact DroBot by Phone or email for more details. We will charge the extra component or maintenance fee if need.<\/span><\/p>\n

\n
<\/div>\n<\/div>\n

[\/vc_toggle][vc_toggle title=”Whether OctopuX need specific vials (EZ-Collect)?” css=””]Yes, all types of our auto-machine should apply EZ-Collect vials to make sure the normal function of the auto-machine.
\n<\/span><\/p>\n

\n
<\/div>\n<\/div>\n

[\/vc_toggle][vc_toggle title=”Whether the EZ-Collect vials can be reused?” css=””]Yes, the EZ-Collect vials can be reused, DroBot will launch a new vial wash machine soon.
\n<\/span><\/p>\n

\n
<\/div>\n<\/div>\n

[\/vc_toggle][vc_toggle title=”How to fill fly food into the EZ-Collect vials?” css=””]EZ-Collect vials can fit all types of regular fly food dispensers.
\n<\/span><\/p>\n

\n
<\/div>\n<\/div>\n

[\/vc_toggle][vc_text_separator title=”Fly food delivery” css=”.vc_custom_1747711638267{margin-top: 30px !important;margin-bottom: 30px !important;}”][vc_toggle title=”How long do I receive the fly foods?” open=”true” css=””]We recommend that the customers order the fly food one week before you need the fly food to make sure the food fresh.
\n<\/span><\/p>\n

\n
<\/div>\n<\/div>\n

[\/vc_toggle][vc_toggle title=”How does DroBot prevent the contamination?” css=””]To prevent the contamination, we cook the fly food in independent room and warp the food by gauze.<\/span>[\/vc_toggle][vc_text_separator title=”Fly keeping service” css=”.vc_custom_1747711660887{margin-top: 30px !important;margin-bottom: 30px !important;}”][vc_toggle title=”How to send your fly stocks to DroBot?” open=”true” css=””]Depends on your location. In Taiwan, you can transfer your fly stocks by mailing or picking them up in a laboratory. In other countries, you can only transfer your fly stocks by mailing stocks.<\/span><\/p>\n

\n
<\/div>\n<\/div>\n

[\/vc_toggle][vc_toggle title=”Can DroBot help to send my own stocks to other labs?” css=””]Yes, we are glad to help the fly community. We will send the stocks to a specific location after we received the confirmed letter from the original owner.<\/span><\/p>\n

\n
<\/div>\n<\/div>\n

[\/vc_toggle][vc_toggle title=”How does DroBot send the stocks?” css=””]We cooperate with Chunghwa Post, and we also accept FedEx or other transport companies.
\n<\/span><\/p>\n

\n
<\/div>\n<\/div>\n

[\/vc_toggle][vc_toggle title=”Is it possible that the fly stocks are unhealthy during shipping?” css=””]For your stock safety, we recommend you keep the stocks in the lab before we notify the condition of stocks. If the stocks died during shipping, we would contact you for mailing the stock again.<\/span><\/p>\n

\n
<\/div>\n<\/div>\n

[\/vc_toggle][vc_toggle title=”What is the Observation Period?” css=””]To ensure the health of newly arrived stocks, our senior technician will heed the newly arrived stocks at an independent room in at least three months. During the Observation Period, we will update the latest status weekly.<\/span><\/p>\n

\n
<\/div>\n<\/div>\n

[\/vc_toggle][vc_toggle title=”How does DroBot prevent contamination?” css=””]To keep your stocks healthily, our transfer machine has an advanced growth monitor and contamination-control system. DroBot also provides the premium plan which contains an extra independent stock room and multiple copies for each stock.<\/span><\/p>\n

\n
<\/div>\n<\/div>\n

[\/vc_toggle][vc_toggle title=”If the fly stock is unhealthy even died under DroBot survives, what is the next step?” css=””]DroBot will take care of every stock carefully. In the case of stock unhealthy, DroBot has an emergency rescue protocol. If the stock has any problem, we will inform the owner and discuss the further solution.<\/span><\/p>\n

\n
<\/div>\n<\/div>\n

[\/vc_toggle][vc_toggle title=”How fast will I get the stocks if I need them immediately?” css=””]When DroBot received your request, DroBot will send the stocks as soon as possible. Please contact DroBot for more details.<\/span><\/p>\n

\n
<\/div>\n<\/div>\n

[\/vc_toggle][vc_toggle title=”Who is the owner of the fly stocks under the DroBot fly-keeping service?” css=””]DroBot only provides fly-keeping services and does not own those fly stocks. The fly-keeping service client is an owner.
\n<\/span><\/p>\n

\n
<\/div>\n<\/div>\n

[\/vc_toggle][vc_toggle title=”Who can have the details of my fly stock list?” css=””]Your privacy is very important to us. DroBot has a full privacy policy including a non-disclosure agreement.
\n<\/span><\/p>\n

\n
<\/div>\n<\/div>\n

[\/vc_toggle][vc_text_separator title=”Payment” css=”.vc_custom_1747711679698{margin-top: 30px !important;margin-bottom: 30px !important;}”][vc_toggle title=”Are there any discounts if the quantity is large\uff1f” open=”true” css=””]Yes, you can contact DroBot for more details.<\/span><\/p>\n

\n
<\/div>\n<\/div>\n

[\/vc_toggle][vc_toggle title=”When should I complete my payment?” css=””]Payment is due within 30 days of receiving your order. If no payment is received, DroBot Inc. has the right to cancel your order without notice.<\/span><\/p>\n

\n
<\/div>\n<\/div>\n

[\/vc_toggle][vc_text_separator title=”Coming soon” css=”.vc_custom_1747711698932{margin-top: 30px !important;margin-bottom: 30px !important;}”][vc_cta h2=”” txt_align=”center” add_button=”bottom” btn_title=”contact” btn_style=”classic” btn_color=”danger” btn_size=”sm” btn_align=”center” css=”” btn_link=”url:https%3A%2F%2Fwww.drobot.com.tw%2Fcontact%2F”]<\/p>\n

If you are interested in the vial wash machine and drug screening service,
\nplease leave your contact information.
\nWe will give you a newly released product information and discount.<\/span><\/p>\n

[\/vc_cta][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_row css=”.vc_custom_1433701441308{margin-bott […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":16,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-7317","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.drobot.com.tw\/api\/wp\/v2\/pages\/7317","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.drobot.com.tw\/api\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.drobot.com.tw\/api\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.drobot.com.tw\/api\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.drobot.com.tw\/api\/wp\/v2\/comments?post=7317"}],"version-history":[{"count":16,"href":"https:\/\/www.drobot.com.tw\/api\/wp\/v2\/pages\/7317\/revisions"}],"predecessor-version":[{"id":7432,"href":"https:\/\/www.drobot.com.tw\/api\/wp\/v2\/pages\/7317\/revisions\/7432"}],"wp:attachment":[{"href":"https:\/\/www.drobot.com.tw\/api\/wp\/v2\/media?parent=7317"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}